Telephone Service

enhance your business through a telephone service quality.

The person answering the phone is your ambassador, make sure this first impression is great!

Train your people to get the best techniques and a professional telephone service.

To give a warm and courteous welcome and acquire enough presence and altitude to be at ease in any situation.

→ Welcoming the customer over the phone with care
→ Developing a pleasant and dynamic tone of voice
→ Giving a good image to consumers
→ Meeting the expectations
→ Handling in an optimal manner any challenge (complaint, dispute)
→ Dealing easily with difficult emotions (impatience, hostility or anger of the customer…)

For any information request, contact Acting Method International