{"id":5056,"date":"2022-01-23T21:12:01","date_gmt":"2022-01-23T20:12:01","guid":{"rendered":"https:\/\/actingmethodinternational.com\/?p=5056"},"modified":"2022-01-27T16:12:49","modified_gmt":"2022-01-27T15:12:49","slug":"telephone-service-make-sure-your-first-impression-is-great","status":"publish","type":"post","link":"https:\/\/actingmethodinternational.com\/en\/telephone-service-make-sure-your-first-impression-is-great\/","title":{"rendered":"Telephone Service \u2013 Make sure your first impression is great!"},"content":{"rendered":"
\n
\n
\n

<\/h2>\n

Your voice is power<\/b><\/h2>\n
\n
\n
\n
\n
\n
\n

What is this strange force that makes thousands of fans swoon and scream in stadiums and venues all around the world?<\/p>\n

What is this seductive tool that gets us hooked and breaks down our natural defenses?<\/p>\n

What is the source of those bewitching tones that have won us over, on the phone or the radio?<\/p>\n

Voice!<\/p>\n

Your voice is a casket containing magical powers.<\/p>\n

I started my acting career in Paris, performing in successful\u00a0 Patrick Braoud\u00e9<\/a> ‘s comedy du ronron sur les blinis<\/em> every night for more than a year. We had to ensure two performances in a row on Saturday night, it was exhausting because I was on stage from the beginning to the end of the show, my voice was hoarse and I was always afraid of being aphone for the second performance. <\/span>I had the chance to meet American jazz singer\u00a0Amanda Ambrose<\/a> who taught me to “heat” my voice and develop my vocal power. <\/span>I discovered the potential of the voice, and how to prepare it to acquire a melodious and powerful timbre. This was a blessing!<\/span><\/p>\n

HOW TO TALK ON THE PHONE\u00a0<\/strong><\/p>\n

When you\u2019re on the phone, the person on the other end hears and \u201csees\u201d everything.<\/p>\n

Some telesalesmen make a fortune simply because they\u2019ve got a nice voice!<\/p>\n

Silly but true! There\u2019s something very fulfilling about listening to a wholesome, pleasant voice.<\/p>\n

And if the salesperson is also congenial, listening to your needs and making you feel understood and well-advised, he\/she has a very good chance of closing the sale.<\/p>\n

Worst case scenario: If you don\u2019t need what he\u2019s selling, you won\u2019t hang up on him if he calls you back at a later date! And that\u2019s simply because you felt welcomed the first time around.<\/p>\n

I personally always make a note of the salesperson\u2019s name if he (or she) has made a good impression over the phone. And if I need his product or service later on, I\u2019ll call and ask for him specifically.<\/p>\n

When I\u2019m coaching people on how to speak on the phone, I focus on five essential points:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n
    \n
  1. Voice placement<\/li>\n
  2. Physical attitude<\/li>\n
  3. Imagining that the person you’re talking to is in front of you<\/li>\n
  4. Smiling<\/li>\n
  5. A personalized introductory text<\/li>\n<\/ol>\n

    Work on your physical attitude. Sit as if you\u2019re at an appointment. The person on the other end of the line will be able to hear it if you\u2019re sitting back with your feet up on the table!<\/p>\n

    For a while, I had an excellent saleswoman. She worked from home but she never once made a phone call in her PJs! She had a rule: She would only start making those calls once she was dressed, with her hair and make up done!<\/p>\n

    You should also smile throughout the conversation: It can be heard on the other end of the line!<\/p>\n

    PHONE BEHAVIOR\u00a0\u00a0<\/strong><\/p>\n

    Take the call with a warm, dynamic \u201cHello!\u201d to make the caller feel you really care about him or her.<\/p>\n

    If you represent a corporation, make sure you say the name clearly so the caller can understand and retain the name. And be friendly, welcoming.<\/p>\n

    You\u2019ve often heard it said that first impressions matter. When you answer the phone, you are the first contact the caller is having with you or your corporation. So the tone of your voice and the amount of congeniality you convey portray the business you\u2019re representing. And nobody wants to do business with grumpy or rude people\u2026!<\/p>\n<\/div>\n<\/div>\n<\/div>\n

    \n
    \n
    \n

    VOICE POWER<\/strong><\/p>\n<\/div>\n<\/div>\n

    \n
    \n

    Managers should always give their phone receptionists and salesperson training service training<\/a>. A poor first impression can lose you customers; an excellent, polite, friendly and swift welcome, on the other hand, can definitely get you new ones.<\/p>\n

    This applies in any phone situation, including when you leave a message on somebody\u2019s voicemail.<\/p>\n

    If you find it hard to place your voice correctly by yourself, I would advise you to hook up with a drama teacher as vocal training will be one of his or her areas of expertise. You could also subscribe to my E-Learning<\/a> and follow the exercices outlined in there.<\/p>\n

    If you get an opportunity to take singing lessons or to be part of a choir, go ahead! Besides getting pleasure and fulfillment from singing, you\u2019ll wind up with a nice, powerful voice.<\/p>\n

    Your voice is a casket containing magical powers. Learn to use it!<\/p>\n

    \n
    \n
    \n

    CARMELA VALENTE<\/p>\n

    Excerpt from the book “Bye bye stage fright”<\/a> How to succeed as a public speaker – Acting skills for managers .<\/p>\n

    Copyright \u00a9 2015 Carmela Valente, All Rights Reserved.Reproduction of this work or of any part thereof, is strictly forbidden without the author\u2019s prior consent. All rights reserved worldwide.Legal registration: January 2015 ISBN: 978-2-9552673-0-1<\/em><\/p>\n

     <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Your voice is power What is this strange force that makes thousands of fans swoon and scream in stadiums and venues all around the world? What is this seductive tool that gets us hooked and breaks down our natural defenses? What is the source of those bewitching tones that have won us over, on the…<\/p>\n","protected":false},"author":2,"featured_media":3641,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[116],"tags":[],"class_list":["post-5056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","category-116","description-off"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/posts\/5056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/comments?post=5056"}],"version-history":[{"count":5,"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/posts\/5056\/revisions"}],"predecessor-version":[{"id":5132,"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/posts\/5056\/revisions\/5132"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/media\/3641"}],"wp:attachment":[{"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/media?parent=5056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/categories?post=5056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/actingmethodinternational.com\/en\/wp-json\/wp\/v2\/tags?post=5056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}